EZER Health Club
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
EZER Health Club (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
Personal Information:
• Name, email address, phone number, physical address
• Payment information when you purchase a membership, program, product, or service
• Health, fitness, wellness, and treatment-related information voluntarily provided when requesting applicable services
• Opt-in records and timestamps for all communication channels, including SMS and email
Non-Personal Information:
• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies
Customer Communication:
• Records of inquiries and service requests
• Appointment, consultation, membership, and program details
• Service history, preferences, progress information, and feedback
We use collected data to:
• Provide and improve our fitness, recovery, wellness, coaching, and medical wellness services
• Process memberships, transactions, purchases, and payments
• Communicate with you about inquiries, appointments, consultations, memberships, programs, and updates
• Develop and administer personalized fitness, recovery, metabolic health, and wellness plans
• Enhance website functionality and user experience
• Ensure security and prevent fraud
• Maintain records of your communication preferences and consent
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, consultation reminders, membership updates, scheduling changes, customer support, wellness program information, and important service notifications.
Opt-In & Consent:
• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• Consent to receive marketing text messages is not a condition of purchasing any product, membership, program, or service
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions:
• You can cancel SMS notifications at any time by replying “STOP”
• You will receive a final confirmation message; no further messages will be sent unless you re-opt in
• All opt-out requests are processed within 24 hours
Message Frequency & Content:
• Message frequency varies based on your interactions with our business
• Messages may relate to services, memberships, consultations, appointments, fitness programs, recovery services, wellness programs, and account updates
• We do not send promotional content without specific consent
Help & Support:
• Reply “HELP” for assistance or contact us at [email protected]
• Customer support is available during regular business hours
Carrier Information:
• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that provide support services, such as customer service, appointment scheduling, payment processing, technology services, or message delivery, is permitted. All other use cases exclude text messaging originator opt-in data and consent.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
We do not sell, rent, or trade personal information. We may share information with:
Service Providers:
• Third-party vendors who assist in our operations, including payment processing, appointment scheduling, membership administration, website hosting, analytics, and customer support
• Healthcare professionals and service providers involved in providing medical wellness services when appropriate and legally permitted
• SMS aggregators and providers solely to deliver messages you have consented to receive
• All service providers are required to maintain appropriate confidentiality and security
Legal Compliance:
• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders
• When necessary to protect the safety, rights, or property of EZER Health Club, our clients, or others
Business Transfers:
• In case of mergers, acquisitions, restructuring, or sale of assets
• Your data remains protected under the terms of this policy
All the above categories exclude text messaging originator opt-in data and consent, which will not be shared with third parties except SMS providers and vendors necessary to support the messaging program.
When you request fitness, coaching, recovery, medical weight loss, peptide therapy, hormone support, neurofeedback, metabolic health, or other wellness services, you may voluntarily provide health-related information.
We use this information only as reasonably necessary to evaluate your inquiry, administer applicable programs, coordinate services, monitor progress, communicate with you, and support your health and wellness goals.
Medical services, prescription treatments, and medical monitoring are provided only when determined appropriate by a licensed healthcare provider. Information submitted through the website does not establish a provider-patient relationship unless expressly confirmed through the appropriate intake and consultation process.
We implement and maintain reasonable security measures to protect your personal information:
• Encryption of sensitive data in transit and at rest when appropriate
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee and contractor training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures
Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure.
We use cookies and similar technologies to analyze site traffic, remember preferences, improve functionality, measure marketing effectiveness, and understand how visitors interact with our website.
You may control cookies through your browser settings. Disabling cookies may limit certain website functionality.
You have the right to:
• Access, update, or request deletion of your personal information, subject to applicable legal and recordkeeping requirements
• Opt out of marketing emails
• Opt out of SMS messages by replying “STOP”
• Request information about how your data is processed
• Withdraw consent at any time when processing is based on consent
• Update your communication preferences
• Lodge complaints with appropriate authorities
California residents may have additional rights under applicable California privacy laws, including the right to request access to, correction of, or deletion of certain personal information and the right to receive information about certain data practices.
EZER Health Club does not sell personal information or share personal information for cross-context behavioral advertising as those terms may be defined under applicable California law.
To submit a privacy request, contact us using the information listed below. We may need to verify your identity before completing your request.
Our website may contain links to third-party websites, platforms, or services. We are not responsible for their privacy practices, security, or content.
Our website and services are intended for individuals who are at least 18 years of age.
We may update this policy periodically. The latest version will be posted on our website with the applicable effective date.
EZER Health Club
1051 Columbia Way, Suite 202
Lancaster, CA 93534
United States
Phone: +1 (661) 723-5204
Email: [email protected]